Project Manager

The Joblogic Story

Established in 1998, Joblogic is the UK’s #1 Field Service Management (FSM) software platform. We are a global business with offices in the UK, Pakistan, and Vietnam. Since our management buy-out in 2013, we have grown from ~£500K ARR to ~£35M+ ARR and expanded our team from 11 to 500+ people.

Recently, we secured a strategic growth investment from Vista Equity Partners — a global technology investor specialising in enterprise software. This investment includes over £100 million in new primary capital and will fuel our next phase of growth by accelerating our AI-first roadmap, expanding our platform into CAFM (Computer-Aided Facilities Management) capabilities, and supporting our expansion across Europe and beyond.

With Vista’s backing, we’re transforming from a successful UK business into a global scaling SaaS rocket ship, and we’d love for you to join us on our journey to £100M ARR across international markets.

Joblogic provides software to service contractors who install and maintain the built environment. Our platform helps businesses streamline operations, improve profitability, ensure compliance, and achieve rapid growth. With over 100,000 users across industries including HVAC, plumbing, electrical maintenance, facilities management, and building fabric maintenance, we are entering a new era of intelligent automation, predictive maintenance, and data-driven decision-making for service firms.

About the Role

We are looking for a Project Manager to manage complex, high-value enterprise implementations for Joblogic's largest customers — from sales handover and kickoff through to go-live and CSM handover. This is a client-facing, commercially aware role that requires strong project discipline, excellent stakeholder management, and the ability to manage delivery risk in a dynamic SaaS environment.You will work exclusively with enterprise and strategic customers — typically large, multi-site, multi-phase implementations that involve bespoke configuration, integrations, or elevated governance requirements.

What Your Main Focus Will Be

Project Delivery

• Own the full project lifecycle for assigned enterprise accounts — kickoff, delivery, go-live, and CSM handover
• Produce and maintain comprehensive Smartsheet project plans from day one — updated weekly, covering milestones, risks, actions, and decisions
• Run structured weekly project calls with customers — status, risks, actions, and next steps communicated clearly and on time
• Manage scope and change control — document all scope changes, assess commercial impact, and seek approval before acting
• Coordinate Consultancy, Technical, and Implementation resource within the project framework
• Act as the primary escalation point for your accounts — proactively managing client relationships at senior level

Pre-Contract & Commercial

• Attend pre-contract scoping sessions at Committed stage — validate delivery commitments before signature and flag any risks
• Provide the Head of Enterprise Projects with accurate delivery estimates and timelines for new enterprise deals

Reporting & Collaboration

• Attend weekly governance cadence and contribute to portfolio-level reporting
• Produce formal project closure documentation including lessons learned and CSM handover pack
• Collaborate with the strategic Customer Success team to ensure a smooth, well-documented handover at go-live

 What Success Looks Like

• Enterprise projects delivered on plan — go-live milestones met against agreed definitions
• High customer satisfaction — at least 80% of NPS responses score 8 or above
• Smartsheet project plans of high quality and updated weekly across all active accounts
• Scope changes controlled — change log maintained and all changes approved before action
• Formal project closure documentation and CSM handover packs produced for every account

 What You Bring

• Proven experience delivering enterprise SaaS implementations or managing complex technology projects
• Strong stakeholder management — comfortable operating at Director / C-suite level with enterprise customers
• Excellent Smartsheet skills — able to build and manage complex, multi-stream project plans
• Experience of scope and change control in a commercial environment
• Organised and proactive — spots risk early, escalates clearly, never sits on a concern
• Based in UK with willingness to travel to customer sites

Nice to Have

• Experience in FSM, CAFM, or field service software industries
• PRINCE2, PMP, or equivalent project management qualification
• Background managing implementations with integration or bespoke development components
• Familiarity with pre-contract scoping or commercial delivery processes

Joblogic Values

Respect

We treat colleagues, partners, and customers with professionalism and empathy.

Obsession with Customers

We focus on solving real operational problems and delivering meaningful value.

Accountability

We take ownership of outcomes and hold ourselves to high standards.

Rethink Tomorrow

We embrace innovation and continuously improve.

Hiring Process

• Initial screening with Talent Team
• CCAT Assessment
• Interview with line manager
• Final interview with Senior Leadership

Why Join Joblogic?

• Join a high-growth global SaaS business backed by Vista Equity Partners
• Market competitive salary — commensurate with your experience and abilities
• Opportunity to work closely with international teams across UK and Pakistan
• Clear career progression opportunities as Joblogic continues to scale globally
• Collaborative and fast-paced working environment
• Regular company events and team activities
• Learning and development opportunities through Joblogic Academy and internal training